Privacy policy
ZBerry is run by ZStudios ("we", "us"). This policy explains what personal information we collect, why, and the choices you have. It sits alongside our Terms of Service, section 9 of which explains when messages and public content may be reviewed.
What we collect
| Information | Why we need it |
|---|---|
| Username, password (stored only as a salted hash), "about me" text, profile picture, your privacy setting, marketing preference | To create and run your account. |
| Age group and, for under-13s, a parent or guardian's email address and consent | To follow children's privacy rules. See "Children" below. |
| Messages, ZipZap posts, comments, likes, reviews and uploaded images | To provide Messenger, ZipZap and 2Dudes+ features. |
| 2Dudes+ viewing progress and ratings | To power Continue Watching and recommendations on your own account. |
| Balance and transaction history | To run purchases and transfers. |
| Device details for linked ZBerry devices: device ID, name, model, software version, IP address, Wi-Fi name and signal, when it was last online, and the apps installed on it | To show your devices on your dashboard, deliver updates and apps, and support the "lost device" feature. |
| ZNova game saves and the list of games installed on your console | To back up your saves and show your apps on your dashboard. |
| Ban and appeal records, and moderation reports | To keep the community safe and handle appeals. |
| Technical logs (IP address, requests, errors) | To keep the service secure and fix faults. |
How we use it
To provide and secure the services, to moderate content, to answer support requests, and to meet legal duties. We do not sell personal information. We do not use it for advertising.
Who sees it
- Public content (public chat, ZipZap posts, reviews, your profile) is visible to other users according to your privacy setting.
- Staff can access account information only to run the service, moderate, or help you.
- We share information with others only where the law requires it, to protect someone's safety, or with service providers who host or deliver the service for us.
How long we keep it
We keep account information while your account exists. When you delete your account (see below) we remove your profile, posts, messages you sent, uploads, devices and ZNova saves. Some records may stay for a limited time where we need them for security, fraud prevention, or legal reasons, for example ban records, and backups are overwritten on their normal schedule.
Your choices and rights
- Delete your account: sign in, open your dashboard and choose "Delete account". On a ZNova console you can also remove your saves from the console's account settings.
- Access, correct or export: email us and we will help. You can edit most profile details on your dashboard.
- Marketing: you can change your promotion preference at any time.
- Depending on where you live you may also have the right to object to or restrict processing, and to complain to your data protection regulator (in the UK, the Information Commissioner's Office).
Children
ZBerry is not directed at children under 13. If you are under 13 you may only use ZBerry with the consent of a parent or guardian. When registering, under-13s must give a parent or guardian's email address and confirm that the parent or guardian agrees to this policy and the Terms. Parents and guardians can ask us to see, correct or delete their child's information at any time by emailing support@zberry.xyz. If we learn that we hold a child's information without the required consent, we will delete it.
Security
We take reasonable steps to protect information, including hashing passwords and restricting staff access. No online service is completely secure, so please use a strong, unique password.
Cookies
See the cookie policy. We use only essential and functional browser storage.
Changes and contact
We will post changes here and update the date above. Contact: support@zberry.xyz.